Privacy Policy
Effective Date: March 2026
Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website (the “Site”) or purchase our products, including Gelatine Sculpt™.
By accessing or using this Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect certain types of information to provide our services and improve your experience on our website.
Personal Information
When you place an order, contact us, or interact with the Site, we may collect personal information such as:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details
- Order history
Payment information is processed securely through trusted third-party payment processors. For security reasons, we do not store complete credit card numbers on our servers.
Automatically Collected Information
When you visit our website, some information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the Site
- Referring websites
This data helps us understand how visitors use the Site and allows us to improve performance and user experience.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Personalize your browsing experience
- Analyze website traffic
- Support marketing and advertising activities
You can disable cookies through your browser settings. However, some features of the Site may not function properly if cookies are disabled.
2. How We Use Your Information
The information we collect may be used to:
- Process and fulfill your orders
- Provide customer support
- Respond to inquiries or requests
- Send order confirmations and shipping updates
- Improve website performance and functionality
- Send promotional emails (only if you opt in)
- Comply with legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties.
3. Marketing Communications
If you choose to receive marketing messages from us, we may send emails or other communications about product updates, promotions, or wellness information.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the message.
Participation in promotional communications is completely optional.
4. Sharing of Information
We may share your information with trusted third-party service providers that help us operate our business. These may include:
- Payment processing companies
- Shipping and delivery carriers
- Customer service platforms
- Marketing and analytics providers
- Legal authorities when required by law
These service providers are required to protect your information and use it only for authorized purposes.
5. Data Security
We use appropriate security measures to protect your personal information. This includes SSL encryption and secure payment processing systems.
Although we take reasonable precautions to safeguard your data, no method of transmission over the internet can be guaranteed to be completely secure.
6. Third-Party Links
Our website may contain links to external websites that are not operated by us.
We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies before providing personal information.
7. Data Retention
We retain personal information only as long as necessary to:
- Process orders and provide services
- Provide customer support
- Comply with legal obligations
- Resolve disputes and enforce agreements
Once the information is no longer required, it will be securely deleted or anonymized.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
To exercise any of these rights, please contact us using the information provided below.
9. Children’s Privacy
This website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that such information has been collected, we will take steps to delete it promptly.
10. International Users
If you access this Site from outside the country where our servers are located, your information may be transferred and processed according to applicable laws.
By using the Site, you consent to this transfer and processing of your information.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised Effective Date.
Your continued use of the Site after changes are posted indicates your acceptance of the updated policy.
12. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: contact@customercs.com
Phone: +1 (925) 231-0148
We are committed to protecting your privacy and maintaining your trust when you use our website and products.